etpk Privacy Policy

1 Introduction

etpk ("we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who interact with our online gaming and sports betting platform at https://etpk.net (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect personal information in connection with your use of the etpk Platform and all associated services.

This Policy applies to all players, registered account holders, visitors to our website, and any other individuals whose personal data etpk processes in the course of its operations. It covers all digital touchpoints including the etpk website, any mobile-optimised interfaces, live chat, and communications channels such as Messenger, Viber, and email.

etpk is regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) and processes personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and the issuances of the National Privacy Commission (NPC) of the Philippines.

2 Who We Are

For the purposes of the Data Privacy Act of 2012, etpk acts as the Personal Information Controller (PIC) with respect to the personal data of players and website visitors collected through the Platform. This means etpk determines the purposes for which, and the means by which, your personal data is processed.

Where etpk engages third-party service providers (such as payment processors, game software providers, or cloud infrastructure suppliers) to process personal data on its behalf, those parties act as Personal Information Processors (PIPs) and are bound by data processing agreements that require them to process data only on etpk's instructions and to maintain appropriate security standards.

etpk has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection law. The DPO's contact details are provided in Section 15 of this Policy.

3 Personal Data We Collect

etpk collects the following categories of personal data, depending on how you interact with the Platform:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are at least 21 years of age)
• Residential address (street, city/municipality, province, postal code)
• Nationality
• Username and encrypted password
• Contact email address and mobile number

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, PhilSys national ID, SSS card, UMID, driver's licence)
• Selfie or liveness check image for biometric verification where required
• Proof of address documentation (e.g., utility bill, bank statement)
• Source of funds documentation where required by AMLC regulations

3.3 Financial & Transaction Data

• GCash account number or Maya account number registered in your name
• Bank account details (BPI, BDO, UnionBank, Metrobank, or other Philippine banks)
• Deposit and withdrawal history, including amounts, dates, and payment methods
• USDT wallet address where cryptocurrency deposits are used
• Account balance and bonus wallet balance history

3.4 Gaming Activity Data

• Game history, including games played, bet amounts, outcomes, and timestamps
• Sports betting history, including markets selected, odds, and results
• Responsible gaming tool usage, including deposit limits and self-exclusion requests
• Session duration and frequency of play data

3.5 Technical & Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session timestamps and page interaction logs
• Cookie identifiers and similar tracking technologies (see Section 7)

3.6 Communications Data

• Records of live chat conversations with our support team
• Email and Viber/Messenger message history between you and etpk support
• Survey responses, feedback submissions, and complaint records

4 How We Collect Your Data

etpk collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automatically through your use of the Platform: Via cookies, server logs, and similar technologies that record your device information, IP address, session activity, and interaction patterns as you browse and play on etpk.
• From third-party verification providers: Where etpk uses third-party KYC or identity verification services to confirm the information you have provided during registration or in response to a verification request.
• From payment providers: Transaction confirmation data from GCash, Maya, BPI, BDO, UnionBank, 7-Eleven, Coins.ph, and other payment channels used to process deposits and withdrawals on your account.
• From regulatory bodies: In limited circumstances, etpk may receive information from PAGCOR, the AMLC, or law enforcement agencies in the context of regulatory compliance or legal proceedings.

5 Purposes & Legal Basis for Processing

etpk processes your personal data only where there is a lawful basis for doing so under the Data Privacy Act of 2012. The table below sets out the primary purposes for which we process your data and the applicable legal basis in each case:

6 How We Share Your Data

etpk does not sell your personal data. We share personal data only in the following circumstances and only to the extent strictly necessary for the relevant purpose:

6.1 Service Providers (Personal Information Processors)

etpk engages trusted third-party service providers who process data on our behalf, including: KYC and identity verification providers; payment processing partners (GCash, Maya, BPI, BDO, UnionBank, and others); cloud hosting and infrastructure providers; game software suppliers; customer support platform providers; and fraud detection and cybersecurity vendors. All such providers are bound by data processing agreements requiring them to maintain appropriate security and process data only on etpk's documented instructions.

6.2 Regulatory & Legal Authorities

etpk is required by law to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other Philippine government bodies in the context of licensing compliance, tax obligations, and anti-money laundering reporting. etpk will also disclose personal data to law enforcement or courts where required by a valid legal order, warrant, or subpoena issued by a competent Philippine authority.

6.3 Business Transfers

In the event that etpk undergoes a merger, acquisition, or sale of all or substantially all of its assets, player data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections. etpk will notify affected players of any such transfer in advance where required by law.

6.4 With Your Consent

etpk will share your personal data with third parties outside the categories above only where you have given explicit prior consent for that specific sharing purpose.

7 Cookies & Tracking Technologies

The etpk Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure gaming experience. Cookies are small text files stored on your device when you visit the Platform.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential to the operation of the Platform. These enable core functions such as account login sessions, security tokens, and shopping cart functionality. The Platform cannot function properly without them and they cannot be disabled.
• Functional Cookies: Allow the Platform to remember your preferences such as language settings, region, and display options to personalise your experience.
• Analytics Cookies: Help us understand how players navigate and use the Platform — such as which pages are visited most frequently and where players encounter difficulties — so we can continuously improve the etpk experience.
• Marketing Cookies: Used only where you have consented, to deliver relevant promotions and offers based on your interests and gaming activity patterns on the Platform.

7.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. Detailed instructions for managing cookies in the most common browsers are available through the browser provider's own help documentation.

8 Data Retention

etpk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of the account relationship and for a period of five (5) years following account closure, in accordance with PAGCOR licensing requirements and AMLC record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act and BIR regulations.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer where required by a regulatory order or ongoing legal matter.
• Customer support communications: Retained for three (3) years from the date of the communication.
• Analytics and technical data: Retained in anonymised or aggregated form for up to two (2) years for platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with etpk's data disposal procedures.

9 Data Security

etpk implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data fields (including passwords and payment identifiers) at rest using industry-standard algorithms
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis
• Regular penetration testing and vulnerability assessments conducted by independent security professionals
• Multi-factor authentication (MFA) for internal systems accessing player data
• 24/7 system monitoring and intrusion detection capabilities
• Staff training on data protection obligations and security best practices

10 Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by etpk. To exercise any of these rights, contact our Data Protection Officer using the details in Section 15.

etpk will respond to data subject requests within thirty (30) days of receipt. We may need to verify your identity before processing the request to protect against unauthorised access to another person's data.

If you are not satisfied with etpk's response to a data subject request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through its official channels.

11 Children's Privacy

The etpk Platform is strictly intended for individuals who are at least twenty-one (21) years of age, consistent with PAGCOR regulations and Philippine gaming law. etpk does not knowingly collect personal data from individuals below the age of 21.

If etpk becomes aware that it has inadvertently collected personal data from a person under the age of 21, the relevant account will be suspended immediately, all associated data will be deleted as promptly as possible, and the matter will be reported to PAGCOR in accordance with licensing obligations.

If you are a parent or guardian and believe that a minor may have registered an account on etpk, please contact us immediately at [email protected] so that we can take prompt action.

12 Cross-Border Data Transfers

Certain third-party service providers engaged by etpk — such as cloud infrastructure providers, game software suppliers, or KYC verification services — may be located outside the Philippines and may process personal data in their respective jurisdictions.

Where personal data is transferred outside the Philippines, etpk ensures that adequate protections are in place through one or more of the following mechanisms:

• Data processing agreements incorporating the standard contractual clauses or equivalent contractual safeguards recognised by the NPC
• Transfers to jurisdictions that provide an adequate level of data protection as recognised by the NPC
• Your explicit consent to the specific transfer where required

etpk will not transfer your personal data internationally in circumstances where adequate protections cannot be assured.

13 Third-Party Links & Services

The etpk Platform may contain references to or integrations with third-party services (such as payment providers). Where you are redirected to a third-party platform to complete a transaction, that third party's own privacy policy will govern the processing of your data on their platform. etpk is not responsible for the privacy practices of third-party services.

etpk recommends that you review the privacy policy of any third-party service you interact with in connection with your etpk account, including your chosen payment provider.

14 Updates to This Privacy Policy

etpk reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, etpk will post the updated Policy on the Platform and notify registered players via email or in-platform notification prior to the changes taking effect.

The date at the top of this Policy indicates when it was last reviewed. We encourage you to check this page periodically. Your continued use of the etpk Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

15 Contact & Data Protection Officer

For all privacy-related enquiries, data subject rights requests, or concerns about etpk's data processing practices, please contact our Data Protection Officer:

• Email: [email protected] (please include "Privacy / DPO" in your subject line)
• Live Chat: Available 24/7 on the etpk Platform — ask to be connected to the DPO team
• Messenger & Viber: Via the official etpk support channels

Our support team is available in both English and Filipino (Tagalog), seven days a week, 24 hours a day. Whether you're reaching out from Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the Philippines, we'll get back to you as promptly as possible.

If you wish to escalate a privacy concern that has not been resolved to your satisfaction, you may file a complaint with the National Privacy Commission (NPC) of the Philippines through their official government channels.